PARTNER
About Us
At Verizon, we help you plan, build and deliver a winning customer experience solution for today, while looking ahead to tomorrow’s business transformations. With over 30 years of expertise in customer experience, Verizon offers several advanced Contact Center solutions, supported by Professional Services, that are designed to maximize agent productivity, simplify operations and improve customer interactions for growing businesses. The power of Verizon 5G, combined with our integrated solutions, dynamic eco-system and strong relationships with leading technology vendors helps customers create better experiences that will give them the competitive edge they need for their business operations - simply, securely and reliably. Across mobility, artificial intelligence, Internet of Things, security and business communications, our proven solutions connect people, places and things around the world to help organizations deliver a digital-first customer experience and improve customer satisfaction. Discover how Verizon's 5G solutions can help transform your customer experience.
Customer engagement and customer experience (CX) can boost satisfaction, retention, renewals and wallet share. That’s why contact centers integrate all customer touch points and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics to personalize service and create a seamless connection.
The Human Connection: Executive Summary
Attitudes are shifting when it comes to AI, according to Longitude and Verizon research.
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